Shipping & Returns

Shipping Costs United Kingdom 

0-£25 Royal Mail 1st class £3.40

£25- £50 Royal Mail 1st class £4.40

£50-£75 Royal Mail 1st class signed for £5.50

£75+ Royal Mail 1st class signed for £6.00

 

Shipping costs Europe 

0-£25 Royal Mail 1st class airmail £4.70

£25- £50 Royal Mail 1st class airmail £6.60

£50- £75 Tracked and signed for 1st class £12.00

£75+ Tracked and signed for 1st class £13.00

 

Shipping costs rest of world 

0-£25 Royal Mail 1st class airmail £6.00

£25-£50 Royal Mail 1st class airmail £9.50

£50-£75 Tracked and signed for 1st class £14.00

£75+ Tracked and signed for 1st class £17.00

Please note that Mint Rainbow does not accept any responsibility for additional taxes and duties that are incurred when shipping outside of the UK.

 

All items take between 14-21 days to hand make and then ship

Please note that a proof of postage is obtained for all items. If an item does get lost then the Royal Mail advise that a period of time must pass before this item is officially lost. Once this time has past a replacement item will be sent to you. In no circumstances will a refund be issued for lost post. 

 

RETURNS 

You have 14 days after your item arrives to return it for a full refund if your product is faulty. Shipping costs will not be refunded. Please note that no refunds or exchanges are provided if you have simply changed your mind. 

In no circumstances will we accept returned items which have been washed or worn.

If you have ordered the wrong size then providing it has only been tried on once and not washed then we will happily exchange for a new size. In this circumstance, the buyer will be responsible for paying postage costs again . 

Please note that no refunds or exchanges are accepted on custom orders

All items returned to us are at your own risk and expense, so we recommend using a recorded service

To discuss a return, please contact katy@mintrainbow.co.uk

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